How can we help?
Start with our guides, or choose the right place to get support.
FAQ
Reply times vary. Include your contact email, Discord username, a clear description and any relevant error messages so we can investigate without asking for the same details again.
Include your contact email and Discord username, choose the closest topic, and explain what happened. Add the approximate date and time, what you clicked, and any error message. For a payment issue, include the invoice reference. Remove private information from screenshots, and never send passwords, bot tokens or full card details.
Yes. Choose Plans & Billing and explain what looks wrong, such as missing plan access, a failed payment, missing purchased credits or unexpected usage. Include the invoice or request reference if available. We offer refunds within seven days of a charge if no usage has been used since that charge. This additional policy does not limit your statutory cancellation or refund rights. Include the invoice reference when requesting a refund.
Credits reflect the AI work used, rather than a fixed price for every request. The model, input and conversation context, output length, image quality, tools and voice duration can affect usage. Check your usage in Settings and contact support if a charge appears incorrect.
You can try writing instructions in your preferred language and ask for channel names, descriptions and messages in the language your community uses. Review the generated result before applying it; quality can vary by language and task.
Support helps with Onecord product errors, account access, billing and credit issues. Use the tools inside Onecord to refine prompts, change your server, improve your bot or regenerate an image. Manual creative work is not provided through support.
Report failed requests, broken features, incorrect charges or a result that appears to show a product fault. For creative changes, refine your instructions and edit or regenerate inside Onecord. This does not limit your rights where a paid service is faulty or does not match its description.
Applying changes can fail if Discord permissions are missing, the bot’s role is too low, Discord rate limits a change, or the connected server is no longer available. Check the target server and the error shown before retrying. If it continues, send support the error, approximate time and the changes you were trying to apply.
We help with Onecord platform problems, such as connection controls not working, generation errors or an incorrect hosting status. We do not build, customise, debug or maintain your bot code as a manual support service. Use the bot builder to make changes and test the result before deploying it.
We can investigate generation errors, missing images, failed requests and credit issues. Use Onecord’s image tools to change prompts, regenerate or refine an image; support does not provide manual image editing or creative direction.
Use Onecord to discuss ideas, generate a layout and refine channels, roles and permissions. Support can investigate a generator that fails, does not load, charges incorrectly or has a broken control; it does not manually design your server.
For research carried out in Onecord chat, report a failed request, missing response or billing error through support. Support does not manually fact-check, rewrite or improve research results. Review important claims and their original sources before relying on them.
Permanent deletion is destructive and support cannot promise recovery. Check whether a chat was archived rather than deleted, and contact support if something disappeared unexpectedly. Keep independent copies of important content. Deleting data in Onecord does not necessarily remove messages, servers or bots already on Discord.
Onecord uses Discord sign-in. Check that you are authorising the correct Discord account, then try signing in again. If the problem continues, choose Account & Settings in the support form and include your Discord username, a contact email and the error shown. Never send your Discord password or session credentials.
Examples include a page not loading, a button not working, a failed request, changes failing to apply to Discord, missing paid plan access or credits being charged incorrectly. Include what you expected, what happened instead and the exact error if one appeared.
Yes. Use the support form and choose Other / private matter. Explain what you are trying to do, why it matters and what would make the workflow better. A suggestion does not guarantee that a feature will be built.
Use private support and include relevant account, server or task identifiers, links, timestamps and a factual explanation. Do not send passwords, tokens or explicit abusive material. You can also report content or behaviour on Discord through Discord’s own reporting tools. If someone is in immediate danger, contact local emergency services; Onecord support is not an emergency service.
Start with the Knowledge Base for guides. Use the support form for account-specific issues, billing, credits, legal matters or private details. The Discord Support button is not connected yet, so use the form to contact us rather than posting personal information publicly.
Yes. We offer refunds within seven days of a charge if no usage has been used since that charge. Use the support form, select Plans & Billing and include your invoice reference and purchase date. This additional policy does not limit your statutory cancellation, refund or faulty-service rights.
Yes. Onecord handles personal data in accordance with the EU GDPR. Our Privacy Policy explains what we collect, why we use it, retention, service providers and your rights. Contact support@onecord.ai for requests about access, correction, deletion, restriction, objection or data portability, subject to the applicable legal conditions.